OLLSELL.COM assures you the best of quality when it comes to our products. However, we have policies as below.
If you are not satisfied with your purchase for the exact and the real reason, you may exchange the product unused, and in the same condition as you received it, in its original packaging within 24 hours from the date on which the product is delivered to you.
To exchange the product, first you need to notify us by mail on [email protected] with the following details:
- Order Number (written on the parcel)
- Tracking Number (written on the parcel)
- Mobile Number which you have entered while create the order OR given in the WhatsApp.
- The real image of the full product. (not the image of parcel).
Please note that, the customer has to pay the shipping charge of both side. Returning a product without email notice and without approval from us will not qualify for a exchange. And the customer's request will be automatically rejected.
Customer can exchange products in below specific reasons:
- If wrong product is delivered to you.
- If damage product is delivered to you.
We would accept exchange if we believe that the fault is from our end. After the product has been received at our side, we will dispatch the replacement of product within 7 working days.
In the perticular case according to us, we will refund 85% credit of the cost of the product. 15% is the order processing charges. The case will be decided by us that it is come under refund policy or not.
The following points are apply to the policies:
- Customer needs to inform to our team within 24 hours in case of any exchange/return.
- We will not accept any exchange/refund for custom made/stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse.
- The customer needs to self-ship the product so kindly pack the product securely to prevent any loss or damage during transit. For this, you can send the parcel through the speed post by the Indian Post Courier Service.
OLLSELL.COM can modify the policy at any time. You should regularly review the policy on OLLSELL.COM. However, if you continue to use the website, you shall be deemed to have agreed to accept and abide by the modified policy of use of this site.